Privacy Policy

Last Updated: July 28, 2026

At Primus Filters Limited, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or purchase our automotive filters and related products.

By using our website, you consent to the collection and use of your information as described in this policy.

Information We Collect
Depending on how you interact with our website, we may collect:

  • Your name and contact information.
  • Billing and shipping addresses.
  • Email address and telephone number.
  • Payment and transaction details.
  • Order history.

How We Use Your Information
We use your information to:

  • Process and fulfil your orders.
  • Provide customer support.
  • Deliver products and services.
  • Respond to enquiries and requests.
  • Improve our website and customer experience.
  • Prevent fraud and maintain website security.
  • Comply with legal and regulatory obligations.
  • Send promotional communications where you have chosen to receive them.

You may unsubscribe from marketing communications at any time

Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information with trusted third parties that assist us with:

  • Payment processing.
  • Shipping and logistics.
  • Website hosting and maintenance.
  • Marketing services.
  • Legal or regulatory compliance.

These service providers are only permitted to use your information for the services they provide on our behalf.

Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. While we work to protect your data, no method of internet transmission or electronic storage is completely secure.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights
Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Withdraw consent where applicable.
  • Object to certain types of processing.

Requests can be submitted using the contact details below.

Changes to This Policy
We may update this Privacy Policy periodically. Any revisions will be published on this page together with a revised effective date.

Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:

Primus Filters Limited
info@primusfilters.com
Phone: +233 50 444 2525

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